How Smith Optics moved off Algolia and Yotpo, onto Boost and REVIEWS.io, with a dedicated team at every step and a seamless handover from first call to go-live.
Revenue is driven mainly through collections, which is why merchandising matters so much to enterprise brands like Smith Optics.
When Smith Optics came to us, they were spending heavily on search and reviews. I knew we could bring that down dramatically.
I wanted to understand their business inside out before we ever talked product.
I didn't want to pitch. I put Boost live on a real store and let the merchandising do the talking.
We set a weekly rhythm so their whole team stayed in the loop, and tailored everything to the way they work.
Smith Optics used the REVIEWS.io buyout scheme to switch without waiting out their Yotpo contract, saving $80k on their bill with no drop in performance.
The handover was clean. I picked it up and got both apps live together.
Smith Optics wanted a merchandising operator, so we built it before go-live, with a dedicated support inbox alongside.
Both apps went live in one move, and I picked up to keep their results climbing.
Smith Optics are bringing Boost to more brands in their group, with the team close by every step.
We cut our bill by $80k, and our numbers went up, not down. The team even built what we needed before we went live.
See how much you could save with the Boost + REVIEWS bundle
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