What exactly counts as a product?
Our app counts all products in your Shopify inventory (from all sales channels, visible, invisible, in stock and out of stock).
Can the plan exclude the zero-quantity products / not online products?
We are afraid not. Because we still need to dedicate resources to store, sync, and process all product data in your inventory.
Will I lose all the current settings if I forget to subscribe after the trial?
No, you won't. Right after you subscribed successfully, our app will be working smoothly back.
What happens when the plan exceeds?
Our app automatically checks constantly your total product. In case, we detect that it exceeds the current plan, we will send notification via email and in-app to the store owner.
Do you offer an annual subscription or a one-time payment?
No, we haven't supported that yet. Currently, we are supporting monthly payment only and Shopify is the one who in charge of the payment process, not us.
I don't want to use the app anymore. Can I have a refund?
We are sorry that we don’t offer a refund. You have a 14-day trial to evaluate our app before making any subscriptions.
I have a question about my invoice, what should I do?
We are sorry to share that at the moment we have no control over subscription/payment of a merchant. It is Shopify, who is in charge of the payment process. In this case, you can contact Shopify support team for further support.